Office Policies

Welcome to [Your Practice Name]. To ensure a positive therapy experience for all our clients, we have established the following office policies. Please take a moment to familiarize yourself with them.

Confidentiality

All information disclosed during therapy sessions is strictly confidential, except in the following circumstances:

  • When there is a risk of harm to yourself or others.

  • When required by law, such as reporting suspected child abuse.

  • With your written consent for specific disclosures, like sharing information with other healthcare providers.

Appointment Scheduling

  • To schedule an appointment, please contact us by [mention preferred method of contact].

  • Appointments are typically scheduled on a [e.g., weekly or bi-weekly] basis.

  • If you need to reschedule or cancel an appointment, please provide at least [mention notice period] hours of notice to avoid a cancellation fee.

Payment

  • We accept payment by [mention payment methods, e.g., cash, check, credit card].

  • Payment is due at the time of service, unless other arrangements have been made in advance.

  • A fee of [mention fee amount] will be charged for returned checks.

Insurance

  • We are considered an out-of-network provider for insurance purposes.

  • Upon request, we can provide you with a detailed invoice (superbill) that you may submit to your insurance company for possible reimbursement.

  • It is your responsibility to verify your insurance benefits and coverage for out-of-network mental health services.

Missed Appointments

  • If you miss an appointment without providing [mention notice period] hours of notice, you will be charged the full session fee.

  • Repeated missed appointments may result in the termination of therapy.

Emergencies

  • In case of a mental health emergency or immediate safety concern, please call 911 or go to your nearest emergency room.

  • We do not provide 24/7 crisis intervention services. For non-emergent issues, please leave a message, and we will return your call as soon as possible.

Termination of Therapy

  • Therapy may be terminated by either the client or therapist at any time.

  • We will discuss termination plans and referrals if necessary, to ensure a smooth transition.

Records Release

  • To release your therapy records to a third party, we require your written consent.

  • A fee may apply for record preparation and copying.

Feedback and Concerns

  • We value your feedback. If you have concerns or suggestions about your therapy experience, please discuss them with us.

  • If you feel unable to address concerns with us directly, you have the right to contact the appropriate licensing board in your state.

Updates to Policies

  • These office policies may be updated periodically. We will notify you of any significant changes.

Thank you for choosing [Your Practice Name] for your therapy needs. We look forward to working together towards your well-being. If you have any questions or need clarification on any of our policies, please do not hesitate to reach out.